RETURN POLICY

Unused and unopened products in their original packaging may be returned within 30 days of receipt for a full refund minus the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. 

Please contact us within 30 days of receiving your order, and we will issue you a Return Authorization Number (RA#). Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs as soon as possible. Please note that refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Please report any damaged or missing items to portal@portalcandles.com within 7 days of delivery.

SHIPPING

We currently ship primarily via USPS and are always trying to find the best, most cost-effective shipping options available for our customers. Orders are shipped within 5-7 business days after purchase.

Free Shipping:

Free shipping offers are only available to customers within the continental U.S on orders over $100.